Months-Long Project Delays Averted
One of the bugs encountered during the upgrade highlights how important true expertise is to a successful Siebel upgrade – and how a lack thereof can cause delays lasting months.
The application used the Siebel Document Engine to generate proposals and other documents. However, in Siebel 15.0 this engine contains a bug that meant that sections in the generated documents were frequently dropped or lost. When this happened, there would be no error presented to the user, meaning that crucial document content was omitted without notification.
In order to implement a full workaround, Accelsior’s consultant utilized their unparalleled expertise in a variety of Siebel development techniques to create an innovative and robust resolution with no loss of functionality.
In the meantime, the software bug was submitted to Oracle, and a target patch version for the fix published. However, the target patch was pushed out several times – the bug being eventually addressed more than half a year after we first reported it.
Consultants lacking Accelsior’s level of expertise would have been unable to provide a workaround to the bug – and given the criticality of the functionality, the upgrade could have been delayed at least 6 months. However, thanks to the skills Accelsior brought to the table, the project completed on time and on budget in just 4 months from the first kick-off meeting to the go-live, despite the challenges with being an early adopter!